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Officer IT Support

JOB Description

Responsible for day-to-day operational support, application monitoring, infrastructure management, issue resolution, vendor coordination, and contribution to ongoing IT transformation projects. You will help maintain high availability of banking systems, support branch operations (Dubai & Sharjah), and ensure compliance with UAE Central Bank and audit requirements.

Requirements

  • Minimum 2 years of IT support / infrastructure / application support experience (banking experience preferred).
  • Strong technical skills: Windows Server, AD, VMware, networking (LAN/WAN/VPN), firewalls, backups.
  • Experience supporting payment/clearing systems is a strong advantage.
  • Ability to troubleshoot complex issues independently and handle pressure in a banking environment.
  • Knowledge of compliance, audit, and CBUAE regulatory requirements is a plus.
  • Strong communication, documentation, and coordination skills.
  • Candidate should be locally available in UAE.

Responsibilities

  • IT Operations & Infrastructure Support
    • Monitor and ensure optimal performance of all banking applications: ICCS, FTS, WPS, NPSS, SWIFT, Internet Banking, OBDX.
    • Manage servers, VMware environment, backups, storage, switches, firewalls, VPN, and network devices.
    • Support daily incident handling, troubleshooting, and problem resolution with accurate documentation.
    • Monitor MPLS / IPLC connectivity and ensure uninterrupted communication between MCB Pakistan, Dubai & Sharjah Branch, Etisalat, and CBUAE.
    • Maintain data center operations, DR readiness, raw power feeds, UPS, and backup systems (Veeam).
  • Application Support
    • Provide L1/L2 support for payment applications, core banking, DMS, Queue Management System, and internal operational tools.
    • Participate in deployments, migrations, upgrades, UAT, SIT, BRD preparation, and workflow improvements.
  • Compliance, Audit & Governance
    • Ensure systems comply with CBUAE regulations, security standards, and NESA requirements.
    • Assist in closing audit observations and implementing long-term compliance controls.
    • Maintain operational documentation, SOPs, and process guidelines.
  • Vendor, Procurement & Project Support
    • Coordinate with vendors for maintenance, upgrades, troubleshooting, and SLA adherence.
    • Support procurement activities by preparing requirements, reviewing proposals, and ensuring cost-effective solutions.
    • Assist in implementation of ongoing strategic projects:
      • NPSS Integration
      • EIDA Project
      • FCUB, OBDX & OBI upgrades
      • Infrastructure modernization
      • UAT enhancement

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position, please share your resume at [email protected], [email protected]. Do not forget to mention the title of the position in the subject of your email.

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