Your satisfaction is of utmost importance to us, and to achieve that, we are constantly looking for opportunities to improve.

No matter what you need help with, no matter where you are, you can always reach us.

Write to Us


Complaint Management Unit,
Service Quality Division,
20th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000


Complaint Management Unit,
Service Quality Division,
MCB Centre, 4th Floor,
Airport Access Road, Lahore. Pakistan

Email: [email protected]
Fax: +92-21-32270037

Call Us

111-000-622 (MCB)
Available 24 hours, 7 days a week

Visit Us

Fill out the Complaint Form at any MCB Bank Branch and drop it in the Complaint Box. You can also visit our Customer Service Walk-in Centers across Pakistan.


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Complaint Logging with State Bank of Pakistan

In order to make a complaint to State Bank of Pakistan for General Banking Services or Utility Bills you can contact the following addresses and /or the given contact numbers.

For General Banking Complaint

The Director,
Consumer Protection Department,
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
Fax: 021-99221160, 99221154
UAN: 021-111-727-273
Email: [email protected]

Utility Bills and Payment Complaints

Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Phone: 021-32453555
Fax No: 021-99212306
e-mail: [email protected]

Sunwai Portal

Customers can also lodge a complaint directly with the State Bank of Pakistan at Sunwai - a purpose built platform to submit complaints pertaining to Roshan Digital Account and general banking. The portal can be accessed here: https://sunwai.sbp.org.pk/

    Complaint Logging with Banking Mohtasib Pakistan

    Banking Mohtasib Pakistan

    5th Floor, Shaheen Complex,
    M.R. Kiyani Road, Karachi.
    Fax: 021-99217375, 99213904
    Tel: 021-99217334-38
    Email: [email protected]

      Discrimination in Provisioning of Financial Services

      Any Complaints related to Discrimination in provisioning of financial services to PEP (politically exposed person) can be reported to following focal persons

      Contact Detail of Focal Person at MCB Bank

      Dept. Head Complaint Management Unit and Banking Conduct
      Complaint Management Unit
      Service Quality Division
      Compliance & Controls Group
      20th Floor, MCB Tower,
      I.I. Chundrigar Road, Karachi – 74000
      Fax: +92 21 32270037
      Email: [email protected]

      Contact Detail of Focal Person at State Bank of Pakistan

      Aftab Iqbal Siddiqi
      Consumer Protection Department
      5th Floor, SBP, Karachi
      Phone Number: 021-3245-5548, 021-99221935
      Fax Number: 021-99221154
      Email Address: [email protected]

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