MCB Bank Pakistan

Your satisfaction is of utmost importance to us, and to achieve that, we are constantly looking for opportunities to improve.

No matter what you need help with, no matter where you are, you can always reach us.

Write to Us

Karachi:

Complaint Management Unit,
Service Quality Division,
7th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000

Lahore:

Complaint Management Unit,
Service Quality Division,
MCB Centre, 4th Floor,
Airport Access Road, Lahore. Pakistan

Email: [email protected]
Fax: +92-21-32270037

Call Us

111-000-622 (MCB)
Available 24 hours, 7 days a week

Visit Us

Fill out the Complaint Form at any MCB Bank Branch and drop it in the Complaint Box. You can also visit our Customer Service Walk-in Centers across Pakistan.

Complaint Logging with State Bank of Pakistan

In order to make a complaint to State Bank of Pakistan for General Banking Services or Utility Bills you can contact the following addresses and /or the given contact numbers.

For General Banking Complaint

The Director,
Consumer Protection Department,
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
Fax: 021-99221160, 99221154
UAN: 021-111-727-273
Email: [email protected]

Utility Bills and Payment Complaints

Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Phone: 021-32453555
Fax No: 021-99212306
e-mail: [email protected]

Sunwai Portal

Customers can also lodge a complaint directly with the State Bank of Pakistan at Sunwai - a purpose built platform to submit complaints pertaining to Roshan Digital Account and general banking. The portal can be accessed here: https://sunwai.sbp.org.pk/

Complaint Logging with Banking Mohtasib Pakistan

Banking Mohtasib Pakistan

5th Floor, Shaheen Complex,
M.R. Kiyani Road, Karachi.
Fax: 021-99217375, 99213904
Tel: 021-99217334-38
Email: [email protected]
http://www.bankingmohtasib.gov...

Discrimination in Provisioning of Financial Services - Pep (Politically Exposed Person)

Any Complaints related to Discrimination in provisioning of financial services to PEP (politically exposed person) can be reported to following focal persons

Contact Detail of Focal Person at MCB Bank

Name	Department	Designation	Landline	Cell Number	Email
Mariam Hussain	Compliance & Controls Group	Department Head Complaint Management, Ethics & Banking Conduct	(021)- 3211-2728	0340-0007288	[email protected]
Muhammad Shamail Waseem	Compliance & Controls Group	Unit Head Banking Conduct, Ethics & Regulatory Reporting	(021)- 3264-2513	0347-2091013	[email protected]
Kashif Qadeer	Compliance & Controls Group	Senior Manager Complaint Management Regulatory	(021)- 3227-0072	0345-3181043	[email protected]

Contact Detail of Focal Person at State Bank of Pakistan

Name	Department	Designation	Landline	Cell Number	Email
Rashid Ullah Khan	Consumer Protection Department	Assistant Director	(021)-3311-5511	0318-2715745	[email protected]
Haris Nazir	Consumer Protection Department	Assistant Director	(021)-3311-3510	0339-0233240	[email protected]

Deposit Accounts

Digital Banking

Roshan Digital Account

Cards

Consumer Loans

Remittances

Wealth Management

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ECOMPLAINT FORM

Complaint Logging with State Bank of Pakistan

Complaint Logging with Banking Mohtasib Pakistan

Discrimination in Provisioning of Financial Services - Pep (Politically Exposed Person)

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