MCB Bank Ltd is always committed to provide the best services to the customers in an efficient manner and this vision remains our top priority. In order to ensure that our customers are well served everywhere across the globe and their banking needs are well served, MCB Bank Ltd is pleased to provide following services to our Out of Country customers so that our services remain on the go regardless of geographical boundaries:
Reactivation of Dormant Account for Customer’s presently out of country (temporarily/ permanently):
The Customers whose account has turned dormant and are presently out of country (temporarily or permanently) can re-activate their MCB account by providing a request through their email address (registered with MCB) or through Postal Mail/Courier. Customers are requested to provide the duly filled and signed ‘Request for Re-Activation of Dormant Account’ [click here] to their respective Account Maintaining Branch.
MCB may contact the customers to verify their request as an added safety measure. Further, MCB may also ask for any additional documents to ascertain genuineness of customer’s request and to make sure that customer’s information in bank’s record is up to date. These additional documents may include copy of valid Identity Document, valid Passport along with last entry/exit stamp, valid Visa/ Iqama/ Work permit, employment letter, medical certificate, travel plan etc.
Update of Customer’s Master data (mailing address, email address, mobile number or landline number) for Customers presently out of country (temporarily/ permanently):
Customers who are presently out of country can request for updating their contact information in MCB’s record by providing a request [click here] through their email address (registered with MCB) or through Postal Mail/Courier to their respective Account Maintaining Branch.
In order to validate customer’s request for change in contact information, the customers are requested to provide the following necessary documents, as applicable, along with their request:
- Copy of valid Identity Document (e.g. CNIC, NICOP, SNIC etc.)
- Copy of valid Passport
- Proof of being out of Country e.g. copy of valid visa/residence permit/foreign passport (along with last entry/ exit stamp on passport)
- Copy of Proof of Profession (e.g. Iqama/ Work permit, employment letter etc)
- Medical certificate
These documents should be duly attested by any one of the following authorities:
- Pakistan High Commission/ Embassy
- Pakistan Consulate
- MCB Foreign Branches/ Offices (present in UAE, Sri Lanka and Bahrain) permanent employee having Authorized Signatures (AS)/ Inter Branch Signatory (IBS).
MCB may contact the customers to verify their request. Further, MCB may also ask for any additional documents to ascertain genuineness of customer’s request and to make sure that customer’s information in bank’s record is up to date.
Note: In case customer is unable to provide the complete information or required documents, the request will be put-on-hold for five working days after which it will be declined under intimation to the customer.