| |
| Complaints, Comments
& Suggestions? |
| |
We, at MCB Bank, are
committed to customer satisfaction and relentlessly pursue quality in
everything that we do. We are constantly looking for opportunities to
improve our service standards and understand your satisfaction level in
order to improve the same. |
| |
| We're here when you need us. |
No matter what you need help with, no matter where
you are, you can always reach us.
|
| |
| Write
to us at: |
Service Quality Division,
Complaint Resolution Unit,
16th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000
Fax: 9221- 32270037 |
| |
| Call
us on our 24 hour Call Center at: |
| 111-000-622 (MCB).
|
| |
| Email
us at: |
| webcustomercare2@mcb.com.pk |
| |
| Visit: |
| Fill out the Complaint
Form at any MCB Branch and drop it in the Complaint Box. You can also
visit our Customer Service Walk-in Centers across Pakistan. |
| |
| Complaint
Resolution Mechanism (MCB Bank Ltd): |
Your complaint or query
will be forwarded to the concerned department by our Complaint Resolution
Unit. Depending upon the nature of feedback, we will respond to you at
the earliest possible. |
| |
| Complaint
Lodging - State Bank of Pakistan: |
In order to make a complaint
to State Bank of Pakistan (for General Banking Services or Utility Bills),
you can contact the following addresses and / or the given contact numbers. |
| |
| Complaints
/ Suggestions: |
Utility Bills Payments
Complaints: |
Consumer Protection Department
State Bank of Pakistan
5th Floor, SBP Main Building
I.I Chudrigar Road, Karachi
Phone: 021- 9212432
Fax No: 021-9212506
e-mail: mohsin.rasheed@sbp.org.pk |
Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Karachi
Phone: 021- 32453555
Fax No: 021- 99212306
e-mail: utility.bills@sbp.org.pk |
| |
| Contact
MCB CFC Department: |
| For any MCB Smart Card ATM transaction
claims / Captured Card related inquiries, please contact following: |
|
Phone: 021- 32641435
021-
3111000111 Ext 3514
Fax No: 021- 32270126
e-mail: talha.shafi@mcb.com.pk
14th Floor, MCB Tower
I.I Chundrigar Road, Karachi
|
Phone: 021- 3111000111 Ext 3914
Fax No: 021- 32270126
e-mail: kashif.nazeer@mcb.com.pk
14th Floor, MCB Tower
I.I Chundrigar Road, Karachi |
| |
| Please complete the following information
and we will get back to you. |
| |
| In the interest of security and to maintain
confidentiality, please note that you should not submit your account balance
details to us or make any transaction related request, via e-mail. |
|
|
Note: fields marked with * are mandatory |
