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MCB
Call Centre | Easy
Guide | How
to Register
| Terms
& Conditions |
| FAQ's |
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| 1 |
Am I automatically enrolled to the call center when registering
to Virtual Banking? |
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| a |
Yes! On registering to virtual banking
gives a two fold advantage, not only can you get access to your account
information via the internet but via our 24 x 7 call center at 111-000-622
as well, from any telephone, any city in Pakistan*, at any time. |
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| 2 |
Do I need to activate the Call Center services? |
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| a |
Once you register for the call center there is no need
to active call center services. |
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| 3 |
How do I generate TPIN (Telephonic Personal Identification
Number)? |
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| a |
To generate TPIN at any time please
call 111-000-622 from your updated number, on your explicit request we
will issue you TPIN after your identity is authenticated. Once a Telephone
Personal Identification Number (TPIN) of your choice is issued to you,
the bank will consider the issuance of the TPIN as an acceptance of the
call center terms and conditions which is available on our website. |
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| 4 |
What facilities will I get from the call center? |
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| a |
The call service include |
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- Account Balance Inquiry
- Transaction inquiry
- ATM activation and lost/stolen marking
- ATM transactions inquiry
- Branch / ATM locations inquiry
- All MCB Product related Information
- Complaint registration
- Utility and Mobile Bill Payments and Mobile Top-ups
- Internal Funds Transfer (Own account)
- All Credit Card related requests and inquiries
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| 5 |
Why should I register? |
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| a |
Registration has the following benefits:
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You can now monitor and access your account 24-hours
a day, 365 days a year from anywhere in Pakistan
- You no longer need to wait in queues at branches, your banking needs
can be taken care of by just calling 111-000-MCB(622)
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Our friendly and well informed Call Center executives
are there to assist and inform you of various facilities and features
of MCB banking
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| 6 |
How secure is my information? |
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| a |
MCB is a premier financial institute
that abides by all the State Bank of Pakistan’s regulations. Furthermore,
when you call in the MCB Call Center for the first time, our executive
will provide you with your own 4-digit Telephone Personal Identification
Number (TPIN) as an additional security feature. You will be required
to use this TPIN to safely access your account and we advise you not to
share your TPIN with anyone. You can request the MCB Call Center Executive
for a new TPIN any time that you like. |
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