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What can I do if my Internet Explorer frequently hangs? |
You can try upgrading your PC's Java Virtual Machine. |
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What should I do if I am not able to perform any financial transaction? |
Ensure that you are using one of the recommended browsers. |
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"This program has performed an illegal operation..." |
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor. |
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What should I do if I do not get a response after clicking on a hyperlink or icon? |
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response, please wait and avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN. |
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Who can I call if I have any problem or need enquiry in using this service? |
Please call our MCB Call Centre (021) 111-000-622 . Kindly forward error code or message if any, to the customer service officer for investigation. |
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I get an error message mentioning "JavaScript not enabled". What does it mean? |
Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers. |
If you are using Netscape Communicator 4.7x, |
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Click on [Edit] |
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Select [Preferences] |
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Choose [Advanced] under [Category] |
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Check [Enable Java] and [Enable JavaScript] |
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Click on [OK] & restart the browser |
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If you are using Internet Explorer 5.x, |
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Click on [Tools] |
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Select [Internet Options] |
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Select [Advanced] Tab |
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Scroll down to [Microsoft VM] |
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Check [JIT compiler for virtual machine enabled] |
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Click on [OK] & restart the browser |
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Please refer to [HELP] contents if you're using browser of other versions. |
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How to clear cache? |
If you are using Netscape Communicator 4.7x, |
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Click on [Edit] |
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Select [Preferences] |
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Select [Advanced] |
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Select [Cache] |
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Click on [Clear Memory Cache] and [Clear Disk Cache] |
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Click on [OK] & restart the browser |
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If you are using Internet Explorer 5.0, |
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Click on [Tools] |
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Select [Internet Options] |
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Select [General] Tab |
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Click on [Delete Files] under [Temporary Internet Files] section |
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Check [Delete all off-line content] |
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Click on [OK] & restart the browser |
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