Whistleblowing Unit is governed by Whistleblowing Program which is approved by the Board of Directors of the Bank. This Program serves to provide a new channel for the bank’s staff and outside parties to raise concerns, expose irregularities, help uncover financial malpractices, prevents frauds, eliminate personnel harassments and attend to grievances of those associated without any fear of reprisal or adverse consequences. The scope of the program will mainly cover the cases that escaped the existing normal procedures and systems. The Whistleblowing Program is additional to the existing systems of complaint and dispute resolutions. It is a part of a new effort to further improve governance and service quality at MCB.

If customers / staff are not satisfied with resolution of Service Quality Division then the complaints will be handled by Whistleblowing Unit.