MCB Bank Pakistan

Branch Services Manager

DEPARTMENT:	REPORTS TO:
Retail Banking Group	Direct: Regional Head Services Indirect: Branch Manager

JOB Description

Managing the smooth operations of the branch in compliance with banking regulations / policies and procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries.

JOB Context

In February 2006, the operations of the branches were segregated from the business and this new position of Branch Operations Manager was introduced. Since then, the Branch Operations Manager position exists in each of the approx. 1100 branches of CBBG across Pakistan. This position is directly reporting to Regional Operations Manager for overall operational activities of the branch and delivery of quality services to the customers, and indirectly reporting to the Branch Manager for day-to-day operational activities.
Branches are categorized into 3 categories (A, B, C) according to the business ratings, and 4 categories (1, 2, 3, 4) according to audit ratings. Branch Operation Manager’s main scope is to minimise the operational risk through strict adherence to internal controls and achieve the best audit rating through smooth branch operations as per banking regulations, policies and procedures.

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.	40%
2	Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.	25%
3	Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.	15%
4	Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.	10%
5	Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the MCB image and have an efficient working environment.	10%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills:	Graduate from a recognized University Knowledge of basic financial concepts, basic banking principles, practices and procedures, banking operations, regulations, and risk management.
Experience Profile:	4 years of work experience with at least 2 years of branch banking
Behavioural Competencies:	Efficient interpersonal, communications, and people management skills.

PRIMARY INTERACTIONS WITH OTHERS

Internal Interactions

Who	For what purpose
Branch Manager/Regional Manager/ Circle Office	To provide updates, seek guidance and for issues relating to business transactions
Internal Audit	To provide information, respond to queries and ensure compliance within stipulated timelines
Cash House	For coordination regarding cash for branch
Central Accounts Department, Reconciliation, Head Office	For providing information for accounting purposes
General Services Division	For issues relating to the upkeep of the branch

External Interactions

Who	For what purpose
SBP	To ensure that all regulatory requirements have been fulfilled and submission of reports
External Auditors	To provide information, respond to queries and ensure compliance within stipulated timelines
Customers	To ensure superior customer services and resolving queries and complaints
Service providers such as security companies, couriers, building maintenance, IT related, etc.	Assorted services

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Branch Services Manager

JOB Description

JOB Context

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

PRIMARY INTERACTIONS WITH OTHERS

Internal Interactions

External Interactions

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