MCB Bank Pakistan

Branch Services Manager

Designation	Department/Division	Reports to
Sr. Manager	Retail Banking	Regional Head Retail Banking Services

JOB Description

Managing the smooth operations of the branch in compliance with banking regulations / policies and procedures with a view to minimize the operational risk and maximize profitability by ensuring the provision of quality service support in terms of product processing and service deliveries

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties	30%
2	Plan, direct and control the counter services / branch operations by distribution of work (job rotation) among branch staff through well defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers	25%
3	Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing and amendment matters to implement KYC / AML policies	15%
4	Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required	10%
5	Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the MCB image and have an efficient working environment	10%
6	Ensure regulatory compliance including Fair Treatment of Consumers (FTC) / Financial Consumer Protection (FCP) guidelines, Fairness of Service Charges (FSC) and Customer Grievance Handling Mechanism (CGHM)	10%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	Graduate from a recognized University Knowledge of basic financial concepts, basic banking principles, practices and procedures, banking operations, regulations and risk management.
Experience Profile:	4 years of work experience with at least 2 years of branch banking
Behavioral Competencies	Efficient interpersonal, communications and people management skills

Additional Information

Any other assignment as per directives of Line Management

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Branch Services Manager

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

Additional Information

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