MCB Bank Pakistan

Client Associate

Department/Div	Reports to
Privilege Banking – Retail Banking	Branch Manager

JOB Description

To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services	15%
2	Adherence to Service Protocols , Service Management Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction	15%
3	Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction	10%
4	Floor management including proper queue administration, cleanliness & overall ambience of the branch to ensure an excellent environment of the branch	10%
5	Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts	20%
6	Responsible to cross sell consumer products offered by the bank as per target sheet	20%
7	To assist in maintaining audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT	10%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	At least Graduate (Knowledge of the banking products and processes will be preferred)
Experience Profile	Upto 2 years of banking experience
Behavioral Competencies	Customer Focused Attitude Work under pressure and manage time effectively to meet deadlines Good interpersonal skills Approachable and friendly

Additional Information

Any other task assigned by line manager

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Client Associate

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

Additional Information

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