1

To greet all customers walking in the branch. Interacting with them at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.

25%

2

To assist BM in implementation of Service Management Program of the bank and liaise / coordinate with Service Quality Department to support entire branch in meeting service related targets.

20%

3

Handling customer queries about products & services and assisting / guiding them for effective service delivery from branch counters. To manage customer complaints in line with applicable SOPs and regulatory requirements.

15%

4

To continuously engage with entire branch staff for creating awareness about service protocols, sharing SQ reports to improve on weak areas and conduct regular health check for maintaining branch ambience / cleanliness up to the mark.

15%

5

To assist the branch in maximining bank’s business as per targets assigned by the Branch Manager. Key areas to focus include Deposit generation, Cross Sell and Opening maximum NTB accounts.

15%

6

To ensure implementation of regulatory & compliance controls & SOPs/internal controls in all activities executed by GBO-Service in letter and spirit & to further ensure improved Audit Ratings in segments related to the job.

10%