JOB Description

This role is primarily responsible to ensure effective and efficient implementation; monitoring and continuous improvement of call center services based on Quality Control Standard indicators. It is based upon a set of processes & procedures that are used in an effort to improve customer experience & reduce wasteful operating practices.

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position, please email us your updated CV at [email protected]. Kindly mention the full job title in the subject line of your email.