1

Process

To supervise and monitor overall activities of the KYC Quality Assurance unit, focusing on periodic reviews of Low Risk (LR), Medium Risk (MR), and High Risk (HR) accounts from a centralized environment and assessing changes made by branches to existing customer profiles.

20%

2

Process

To implement approved KYC policies and procedures, including compliance with the CDD/AML Handbook, ensuring strict adherence to regulatory requirements and internal guidelines to mitigate the risk of adverse findings from regulators/auditors.

20%

3

Customer

Customer To manage and escalate operational issues related to KYC processes, ensuring compliance with bank policies, customer service standards, and the regulatory requirements established by the State Bank of Pakistan. 15%

15%

4

Customer

To ensure the seamless execution of the Business Continuity Plan for the KYC Quality Assurance unit, facilitating uninterrupted operations. 10%

10%

5

People Management

To remain abreast of updates in KYC regulations, ensuring the team is well-informed and complies with the latest standards and practices.

15%

6

People Management

To effectively manage staff according to the planned headcount, addressing their training and development needs to enhance competencies and optimize the use of human resources within the unit.

10%

7

Others

To act as the audit coordinator for the KYC Quality Assurance unit, ensuring comprehensive compliance audit trails are conducted effectively and efficiently.

05%

8

Others

To prepare and present regular reports to senior management on the performance and efficiency of KYC Quality Assurance processes, highlighting areas for improvement and compliance status. 05%

05%