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Feedback

  • At MCB Bank, we believe that it is important to listen to our customers; therefore, we welcome your comments and suggestions. Please take a few minutes to provide us your valuable feedback.

Which product(s)/services are you currently availing?

Please give your opinion by ticking the relevant box.

N/A
dissatisfied
satisfied

Branch Environment

Was the temperature of the branch comfortable at the time of your visit?
Was there sufficient seating arrangement in the banking hall?
How did you find the cleanliness of the branch?

Friendliness Of Staff

Was CSO polite and courteous, and provided you appropriate information?
Was the Teller helpful and courteous to you during the transaction?
Was the Branch Manager helpful and courteous towards you?
Was the Operations Manager courteous and helpful?
Was the General Banking Officer courteous and helpful?

Product Knowledge

Was the branch staff able to answer all your queries?

Remote Banking Services

How do you feel about our
ATM Services
Call Center Services
Mobile Banking Services
Internet Banking Services

Waiting and Transaction time

Are you comfortable with the following
Wait Time before you reach the cash counter
Time taken by the tellers to carry out your transaction
Time taken for Online / Inter Branch funds transfer

Suggestions/Comments

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