Branch Environment |
| Was the temperature of the branch comfortable at the time of your visit? |
|
|
|
| Was there sufficient seating arrangement in the banking hall? |
|
|
|
| How did you find the cleanliness of the branch? |
|
|
|
Friendliness Of Staff |
| Was CSO polite and courteous, and provided you appropriate information? |
|
|
|
| Was the Teller helpful and courteous to you during the transaction? |
|
|
|
| Was the Branch Manager helpful and courteous towards you? |
|
|
|
| Was the Operations Manager courteous and helpful? |
|
|
|
| Was the General Banking Officer courteous and helpful? |
|
|
|
Product Knowledge |
| Was the branch staff able to answer all your queries? |
|
|
|
Remote Banking Services |
| How do you feel about our |
|
|
|
| ATM Services |
|
|
|
| Call Center Services |
|
|
|
| Mobile Banking Services |
|
|
|
| Internet Banking Services |
|
|
|
Waiting and Transaction time |
| Are you comfortable with the following |
|
|
|
| Wait Time before you reach the cash counter |
|
|
|
| Time taken by the tellers to carry out your transaction |
|
|
|
| Time taken for Online / Inter Branch funds transfer |
|
|
|
