Branch Environment |
Was the temperature of the branch comfortable at the time of your visit? |
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Was there sufficient seating arrangement in the banking hall? |
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How did you find the cleanliness of the branch? |
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Friendliness Of Staff |
Was CSO polite and courteous, and provided you appropriate information? |
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Was the Teller helpful and courteous to you during the transaction? |
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Was the Branch Manager helpful and courteous towards you? |
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Was the Operations Manager courteous and helpful? |
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Was the General Banking Officer courteous and helpful? |
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Product Knowledge |
Was the branch staff able to answer all your queries? |
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Remote Banking Services |
How do you feel about our |
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ATM Services |
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Call Center Services |
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Mobile Banking Services |
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Internet Banking Services |
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Waiting and Transaction time |
Are you comfortable with the following |
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Wait Time before you reach the cash counter |
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Time taken by the tellers to carry out your transaction |
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Time taken for Online / Inter Branch funds transfer |
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