Leading Retail Banking Services Team of the bank, Mr. Waqas Mahmood’s responsibilities include efficient customer service delivery from 1435+ Branches and 1450+ ATMs across the country with effective operational risk management providing robust platform for business growth. He also supervises Roshan Digital and Universal Digital platforms of the bank providing banking services to overseas Pakistanis and digital onboarding convenience within country respectively. He carries with him over 30 years banking experience in Retail & Corporate Banking, Remedial Management, Compliance & Controls and Branch Operations.