1

Facilitate planning and design of operational and services functions of the assigned segment in order to align the functions with the objectives of the group and the organization. Improve systems and procedures towards operational and services excellence.

10%

2

Manage the activities of RH-RBS to implement standardized processes for their roles and functions through monitoring, support and training on a regular basis. Access and review their performance in managing branch operations and services at required standards

20%

3

Supervise and ensure the completion of audits within reasonable time frame of External, Internal and SBP auditors. Coordination with SBP with regards to inspection related matters

20%

4

Close liaison with all relevant support groups to ensure branch issues are resolved in a timely manner. Work alongside centralized operations division for quick resolution to operation related issues and to share best practices where applicable

5%

5

Coordination with IT for system support, hardware/ connectivity; coordination with GSG for all logistics related issues

5%

6

Ensure right resources are identified for all key positions in assistance with RH-RBS. Support development of staff to ensure solid success planning for the area. Team building including motivation and training of related staff members in coordination with L&D. Mentor and motivate the teams to meet the business objectives

10%

7

Coordinate with CMIS support and other relevant teams to ensure required reports & MIS are properly maintained/updated and readily available for RH-RBS and branches for review and monitoring

10%

8

Interact with vendors for automation and process improvement initiatives

5%

9

Interact with service quality on advice on improving service quality in branches

5%

10

Assist Head RBS with budgets and initiatives that need to be implemented across branch network

5%

11

Visit branches of the assigned segment on a regular interval as necessary and provide feedback of the visit to the respective Head RBS to make improvements and changes where necessary

5%