MCB Bank Pakistan

Branch Manager

Department	Reports to
Commercial Branch Banking Group	Region Head – Commercial

JOB Description

To achieve the branch’s multi-dimensional growth targets (deposits, advances & profit) by sales maximization through strengthening the existing relationships and identifying new business opportunities, while providing quality service coupled with efficient operational controls to minimize all risks by ensuring strict adherence to KYC/AML, SBP & Internal Policies, Processes and Credit Manual / Circulars.

Responsibilities

The branch manager position exists in each of the approx. 1100 branches of CBBG across Pakistan. This position is directly reporting to RH-Commercial to achieve the branch’s targets for achievement of region’s collective business targets.

Branches are categorized into 3 categories (A, B, C) according to the business ratings, and 4 categories (1, 2, 3, and 4) according to audit ratings. Branch Manager’s main scope is directly to achieve the best business category through business generation (achievement of targets), ensure a high standard of quality service to the entire customer base, and indirectly to achieve the best audit rating through smooth branch operations as per banking regulations.

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Formulation & implementation of sales plans to deepen the existing relationships as well as to identify the new opportunities for achievement of branch’s multi-dimensional targets (deposits, advances, profit)	25%
2	Periodical review of operational activities in light of audit reports and contribute to enforce the internal controls in the branch operations as per the Bank & SBP guidelines (KYC, AML, Business Continuity Plan, etc)	15%
3	Train & motivate all front-end staff to develop their technical & core competencies. Lead them as per sales plan for sales maximization.	15%
4	Evaluation, recommendations and elevation of credit proposal and supervision of all asset related matters.	20%
5	Complete adherence to Service Management Program through complaint resolution by contiguous review & improvement of processes, practices & resources to ensure that service standards are met for customer retention.	15%
6	Ensure that all financial targets are met for the branch and assurance of cost controls and maximisation of revenue generation through “good selling” and plugging of revenue leakages in the branch.	10%

DIMENSIONS

Financial

# of Accounts:
Business Rating:

Deposit:
Advances:
Profit:

Audit Rating:

People

Staff

Direct reportees:
Indirect reportees:

# of Customers:

Other:

Criteria for Branch Business Rating:

Category	Deposit	Advances	Profit	Eligibility Conditions
A	500M & above	300M & above	15M & above	Any one of three, subject to minimum profit of Rs.10M in case of achieving only the deposit & advances criteria
B	250M & above	50M & above	5M & above	Any one of three, subject to minimum profit of Rs.2M in case of achieving only the deposit & advances criteria
C	Remaining Branches

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	Graduate from a recognized University Knowledge of basic financial concepts, basic banking principles, practices and procedures, banking operations, regulations, and risk management.
Experience Profile	5 years of work experience with at least 3 years of branch banking
Behavioural Competencies	Efficient interpersonal, communications, and people management skills.

PRIMARY INTERACTIONS WITH OTHERS

Internal Interactions

Who	For what purpose
Functional / Departmental Heads (Treasury, Operations, HR, SQ, GSD & IT)	Guidance, Support, Smooth Functionality
Commercial Banking Group	For account opening, disbursements, and servicing handling of their customers
Centralized Processing Units	For ensuring accurate and timely execution of transactions for standardized service delivery

External Interactions

Who	For what purpose
Customer	Services, new business and relationship management
Competitor Banks	Market intelligence
SBP Key officials	Regularity reporting & compliance
Professional advisors (lawyers, accountants, etc.)	Legal opinions / help.
Service providers such as security companies, Couriers, building maintenance, IT related, etc.	Assorted services

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Branch Manager

JOB Description

Responsibilities

PRINCIPAL ACCOUNTABILITIES

DIMENSIONS

KNOWLEDGE AND EXPERIENCE

PRIMARY INTERACTIONS WITH OTHERS

Internal Interactions

External Interactions

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