MCB Bank Pakistan

Officer System Support

Designation	Department/Div	Reports to
Officer	System Administration Dept. / IT Operations Div	System Administration Specialist

JOB Description

To ensure the smooth and secure operation of IT systems by performing routine maintenance, resolving basic technical issues and escalating complex problems to the line manager. Also assist in providing technical support to maintain the Bank's IT infrastructure to ensure system stability for business operational continuity

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Assist in daily operations within the virtual environment, including VMware servers, by performing routine checks, applying system updates and monitoring performance metrics to ensure optimal functionality and infrastructure reliability	30%
2	Support to provide lst level technical assistance at infrastructue and OS layer to ensure high availability of the systems and smooth operations along with facilitating remote sessions for technical support to relevant stake holders	20%
3	Assist in applying patches at the infrastructure and operating system level by supporting vulnerability remediation activities to enhance system security and ensure reliable operations	25%
4	Assist the line manager in addressing IT audit and regulatory observations and provide support during disaster recovery drills to ensure ef}'ective business continuity planning	15%
5	Assist in coordinating with vendors by tracking open service requests and i facilitating remote sessions with stakeholders to ensure timely resolution of I system-related issu	10%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	Bachelor's / Master's degree in Computer Science or a related IT discipline Preferable Linux Certification Knowledge of Linux (RHEL, OEL), Windows, VMware.
Experience Profile	0-2 year's experience
Behavioral Competencies	Communication and collaboration Analytical thinking and troubleshooting Ownership and responsiveness Attention to detail in system operations

Job Location

Lahore / Karachi

Additional Information

Any other assignment as per directives of Line Management

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Officer System Support

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

Job Location

Additional Information

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