MCB Bank Pakistan

Regional Head Retail Banking Services

DEPARTMENT	REPORTS TO
Retail Banking Services	Area Head Retail Banking Services

JOB Description

To manage, lead, motivate and guide the team of operations staff of the region in order to achieve operational efficiencies by ensuring strong compliance culture and controls as per laid down procedures/policies thus helping sales staff to focus on sales and delivery of quality services to customers. Also responsible for the credit quality of the region's portfolio, human resources along with financial resources of the region.

PRINCIPAL ACCOUNTABILITIES

No.	Accountability	%Time
1	Ensure that branches adhere to operational manuals through regular branch visits as to ascertain the progress of day to day operational issues / exceptions.	20%
2	Managing the team of ICOs to maximise their utilisation with the aim to strengthen internal controls.	20%
3	Review of system reports and controls, identifying bottlenecks and control weaknesses for suggesting corrective actions thereon	10%
4	Ensure timely submissions of Statements/audit reports etc. to internal and external regulators by the branches resulting enhancement in bank image.	10%
5	Monitoring of cash holding levels at branches on periodic basis so to ensure better returns are earning from Principal Office and reducing security perils.	20%
6	Staff Trainings/Rotation/Motivation/Performance evaluations with the view to build strong people assets for the bank.	20%

KNOWLEDGE AND EXPERIENCE

Knowledge and Skills	Post Graduate (preferably MBA) Knowledge of basic financial concepts, regulations, and risk management. Comprehensive knowledge of banking laws, SBP guidelines and internal policies
Experience Profile	8-10 Years of Banking Experience in banking operations.
Behavioural Competencies	Leadership skills. Interpersonal communication Ability to identify customer needs and issues. Team/people management skills.

Additional Information

Any other task assign by line manager

Important Note

“Females and Persons with disabilities having required skill set are encouraged to apply . MCB bank Ltd is an equal opportunity employer and is committed to create an inclusive environment for all employees.”

To apply for this position please share your resume at [email protected] Do not forget to mention the title of the position in the subject of your email.

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Regional Head Retail Banking Services

JOB Description

PRINCIPAL ACCOUNTABILITIES

KNOWLEDGE AND EXPERIENCE

Additional Information

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