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Contact Center

The state of the art MCB contact center is the right choice to keep you in step with your ever hectic schedule by providing you round the clock services relating to your Bank Accounts, Visa cards and MCB Lite at any point in time.

Our well-abreast and dedicated contact center team is available 24 x 7, 365 days a year to ensure that your daily financial obligations are taken care of guaranteeing you a good night’s sleep.

Welcome to the MCB Phone Banking Experience: 111-000-MCB (622)

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MCB Contact Center Offerings

Value Added Features
  • Regional Languages
  • Call Rating Feature
Financial Services
  • Account Balance Inquiry
  • Funds Transfer Request
  • Debit / Credit / Prepaid card Transactions Details
  • Last Six Transactions Details
  • All Credit Card Related Requests and Payments.
  • 24 Hours Visa Debit, MCB Lite, Prepaid, Credit Card Blocking
  • Bill Payments PTCL , FESCO, GEPCO, LESCO, MEPCO, PESCO, QESCO, SEPCO, KWSB, LWASA, RWASA, FWASA, GWASA, CDGK, SNGPL, SSGC, K- ELECTRIC, HESCO, IESCO, Mobilink, Ufone, Zong, Telenor)
  • Buy Mobile Topup (Mobilink, Ufone, Zong, Warid Telenor)
  • Service Activation/Deactivation (SMS Alerts/ E-Statement/Credit Security/I-Insurance etc)
  • Product Booking Against Reward Points/Installment Plan
  • Visa Debit Platinum Card Issuance & Replacement
  • Request for Consumer Products (Home Loans/Car 4U/Credit Cards)

Non Financial Services

  • MCB Credit & Prepaid Card Activation
  • Credit Card Contact Details / Address Change Request
  • Internet Banking Activation
  • 24 Hours Complaint Registration
  • Mobile Banking Activation
  • MCB Lite Activation
  • MCB Products related information
  • MCB Bank charges
  • Telephonic PIN Generation
  • Activation/Reactivation & Blocking of Self Service Products

Why wait for tomorrow to make a request or transactions, give us a call and we will take care of all your financial needs. 24 x 7 x 365. That’s not all.

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