MCB Bank Pakistan

Title *

Mr Mrs Other

Is the person submitting this complaint an *

Employee Customer Vendor Other

First Name *

Last Name *

CNIC *

Phone Number *

Alternate Number *

Fax

Email *

Mailing Address *

Please provide details with respect to the location of the incident *

Location Name *

Please describe the nature of your concern regarding financial and non financial/ or operational matters *

Financial Non–Financial Operational Others

Please state the full name(s) and title(s) of individuals whom you suspect of wrong doing*

How many times has this incident taken place (if applicable)

Please describe the nature of your concern regarding financial and non financial/ or operational matters *

Days Weeks Months Years

Numbers of Days/Week/Months/Years *

Would you like to arrange a meeting / telephone call with an Investigating Officer to discuss this matter*

Yes No

Any other comments

Complaint Form - English | Complaint Form - Urdu | Policy

MCB Bank Limited has developed its Whistle Blowing Program to facilitate employees as well as outside parties for raising their concerns, exposing irregularities / wrongdoings / AML/CFT related issues, helping uncover financial malpractices, preventing frauds etc. without any fear of reprisal or adverse consequences.

Whistle Blowing Program has been periodically reviewed and approved by the Board of Directors. In this regard Whistle Blowing Function was established under overall supervision of the Board’s Audit Committee. Whistle Blowing Function of MCB is in addition to and independent from the routine complaint handling and resolution mechanism of the Bank.

Under Whistle Blowing Program, if outside parties and/ or employee(s) are not satisfied with the resolution of their complaints lodged with other channels of the Bank including Service Quality or Human Resource Management, the complainants may contact Whistle Blowing Function for further handling of their matters.

Contact Details Of Whistle Blowing Function:

Hotline / Landline Numbers: + 92 42 36041390, 35776639 - 41
Fax Number: + 92 42 35776638
Email: [email protected]
Website: https://www.mcb.com.pk/customer-services/whistle-blowing
Postal / courier address: Monitoring and Whistle Blowing Department, Audit and RAR Group, MCB Bank Limited, 3rd Floor, Principal Office, 15 Main Gulberg, Jail Road, Lahore, Pakistan.

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