Your satisfaction is of utmost importance to us, and to achieve that, we are constantly looking for opportunities to improve.

No matter what you need help with, no matter where you are, you can always reach us.

Write to Us

Complaint Resolution Unit,
Service Quality Division,
20th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000
Fax: +92 21 35643215
Email: [email protected]

Complaint Resolution Mechanism:
Your complaint or query will be forwarded to the concerned department by our Complaint Resolution Unit. Depending upon the nature of feedback, we will respond to you at the earliest possible.

Call Us

111-000-622 (MCB)
Available 24 hours, 7 days a week

Visit Us

Fill out the Complaint Form at any MCB Bank Branch and drop it in the Complaint Box. You can also visit our Customer Service Walk-in Centers across Pakistan.