Your satisfaction is of utmost importance to us, and to achieve that, we are constantly looking for opportunities to improve.

No matter what you need help with, no matter where you are, you can always reach us.

Write to Us

Complaint Resolution Unit,
Service Quality Division,
20th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000
Fax: +92 21 35643215
Email: [email protected]

Complaint Resolution Mechanism:
Your complaint or query will be forwarded to the concerned department by our Complaint Resolution Unit. Depending upon the nature of feedback, we will respond to you at the earliest possible.

Call Us

111-000-622 (MCB)
Available 24 hours, 7 days a week

Visit Us

Fill out the Complaint Form at any MCB Bank Branch and drop it in the Complaint Box. You can also visit our Customer Service Walk-in Centers across Pakistan.

Complaint Logging with State Bank of Pakistan

In order to make a complaint to State Bank of Pakistan for General Banking Services or Utility Bills you can contact the following addresses and /or the given contact numbers.

For General Banking Complaint

The Director,
Banking Conduct & Consumer
Protection Department,
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
Fax: 021-99221160, 99221154
UAN: 021-111-727-273
Email: [email protected]

Utility Bills and Payment Complaints

Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Phone: 021-32453555
Fax No: 021-99212306
e-mail: [email protected]

Complaint Logging with Banking Mohtasib Pakistan

Banking Mohtasib Pakistan

5th Floor, Shaheen Complex,
M.R. Kiyani Road, Karachi.
Fax: 021-99217375, 99213904
Tel: 021-99217334-38
Email: [email protected]

Discrimination in Provisioning of Financial Services

Any Complaints related to Discrimination in provisioning of financial services to PEP (politically exposed person) can be reported to following focal persons

Contact Detail of Focal Person at MCB Bank

Unit Head
Complaint Resolution Unit
Service Quality Division
Compliance & Controls Group
20th Floor, MCB Tower,
I.I. Chundrigar Road, Karachi – 74000
Fax: +92 21 32270037
Email: [email protected]

Contact Detail of Focal Person at State Bank of Pakistan

Joint Director,
Banking Conduct & Consumer Protection
5th Floor, SBP, Karachi
Phone: 021-99221935
Fax: 021-99221154
Email: [email protected]