Your satisfaction is of utmost importance to us, and to achieve that, we are constantly looking for opportunities to improve.
No matter what you need help with, no matter where you are, you can always reach us.
Write to Us
Karachi:
Complaint Resolution Unit,
Service Quality Division,
20th Floor, MCB Tower,
I.I Chundrigar Road, Karachi – 74000
Lahore:
Complaint Resolution Unit, Service Quality Division, MCB Centre, 4th Floor, Airport Access Road, Lahore. Pakistan
Email: [email protected]
Fax: +92 21 35643215
Call Us
111-000-622 (MCB)
Available 24 hours, 7 days a week
Visit Us
Fill out the Complaint Form at any MCB Bank Branch and drop it in the Complaint Box. You can also visit our Customer Service Walk-in Centers across Pakistan.
eComplaint Form
Complaint Logging with State Bank of Pakistan
In order to make a complaint to State Bank of Pakistan for General Banking Services or Utility Bills you can contact the following addresses and /or the given contact numbers.
The Director,
Banking Conduct & Consumer
Protection Department,
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
Fax: 021-99221160, 99221154
UAN: 021-111-727-273
Email: [email protected]
Policy Officer (Utility Bills)
Banking Policy & Regulation Department
State Bank of Pakistan
Phone: 021-32453555
Fax No: 021-99212306
e-mail: utility.bil[email protected]
Complaint Logging with Banking Mohtasib Pakistan
5th Floor, Shaheen Complex,
M.R. Kiyani Road, Karachi.
Fax: 021-99217375, 99213904
Tel: 021-99217334-38
Email: [email protected]
http://www.bankingmohtasib.gov.pk
Discrimination in Provisioning of Financial Services
Any Complaints related to Discrimination in provisioning of financial services to PEP (politically exposed person) can be reported to following focal persons
Dept. Head Complaint Resolution and Banking Conduct
Complaint Resolution Unit
Service Quality Division
Compliance & Controls Group
20th Floor, MCB Tower,
I.I. Chundrigar Road, Karachi – 74000
Fax: +92 21 32270037
Email: [email protected]
Aftab Iqbal Siddiqi
Joint Director
Banking Conduct & Consumer Protection Department
5th Floor, SBP, Karachi
Phone Number: 021-3245-5548, 021-99221935
Fax Number: 021-99221154
Email Address: [email protected]
